Privacy Policy

Terms and Conditions

  • The energy assessor will make assumptions of the nature and construction of services and the parts of the construction concealed within the fabric of the building – an assumption of the age of the property and any alterations and extensions is likely to be made as well as the type of any construction materials.
  • A customer questionnaire will be supplied whereby the customer can advise of the age of the main building and any alterations or extensions. The customer, or their agent, is required to complete (where practicable) and sign the questionnaire. Any information they provide will help the assessor to reduce the number of assumptions which are made in order to improve the accuracy of the EPC.
  • The energy assessor will attempt to discover information about the building that is already in the public domain.
  • The energy survey will be non invasive.
  • The energy assessor will not operate plant, equipment or lighting unless permission to do so is given by the building owner or agent or where to do so may pose a risk to health and safety or cause damage.
  • The property will only be surveyed within the boundaries of the property as well as viewed from publicly accessible vantage points.
  • Services and construction concealed within the fabric of the building will not be visually inspected.
  • Areas of the property over 3m high (from the nearest floor level) will be inspected from the ground or nearest standing point.
  • Loft voids will be inspected from the access point.
  • Furniture, fitted units, stored possessions, or any other free standing or fixed items will not be disturbed during the inspection.
  • The owner or agent of the building will make the energy assessor aware of any asbestos register or health and safety information.
  • Appropriate additional limitations to the survey may be imposed where it is judged that there may be a threat to the health and safety of the assessor or others.
  • The energy assessor will comply with obligations placed upon him/her by the Data protection act 1998.
  • Force Majeure. Neither party will be liable for a for a failure to perform or a delay in performing their obligations, if that delay or failure is caused by circumstances beyond the reasonable control of that party – except for any payment obligation imposed on the Client.
  • Appointments cancelled without reasonable notice will be charged to the client.
  • Cotswold Energy Consultants Ltd will arrange and carry out the energy survey and will release and lodge the EPC following payment from the customer.

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information that you provide to us for the purpose of requesting a quotation (including your title, name, address email address and telephone number, and details of the property in respect of which you would like a quotation, and the date upon which you would like a quotation);

(b) information that you provide to us for the purpose of registering with us as an assessor (including including your title, name, address email address and telephone number, accreditation and qualifications);

(c) information that registered assessor provide by way of quotation; and

(d) any other information that you choose to send to us.

(e) We do not keep any payment details once a payment has been processed and cleared we destroy all data collected in relation to the payment.

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use cookies on the website. We will use the cookies to enable our website to recognise you when you visit.

These cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send statements and invoices to you, and collect payments from you;

(e) send you general (non-marketing) commercial communications;

(f) send you email notifications which you have specifically requested;

(g) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(h) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and

(i) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will use that information in accordance with the license you grant to us.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Economic Area (EEA), information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the EEA. You expressly agree to such transfers of personal information.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)